frequently asked questions
orders
Orders placed on cieleathletics.com are shipped from Chicago, USA. Please
allow 1 to 2 business days for us to pick, pack, and ship your order. You will
receive a shipping confirmation once your order ships.
Didn't receive an order confirmation or shipping confirmation? Check your
junk folder, or contact us to ensure we have your correct email address.
Hit send too fast? Please contact us within 2 hours of placing your order to request a cancellation. We will do our best to catch your order before it ships.
Modifications, such as adding or removing an item, switching styles or sizes, are not possible once the order is submitted.
If you would like to request a cancellation, please contact us within 2 hours of placing your order.
Your order history can be found within your account under the “my orders” tab.
You can directly access your order history at account.cieleathletics.com/orders.
shipping
our primary carrier FedEX does not ship to these locations therefore your shipping method will be substituted as follows:
standard shipping: USPS Ground Advantage
premium shipping: USPS Expedited
any/all purchases on this website can only be shipped to USA and other international locations not served by our sister sites in Japan, UK, Europe, Australia and New Zealand, these sister sites can be accessed via the "region/language" locator at the top of the page.
Please allow 1 to 2 business days for order processing in addition to the shipping times listed.
Premium shipping. The fastest and most reliable service we offer. It’s also free on orders over 140 USD to the US.
shipping to the US: FedEx express “one rate”/ 2 to 3 business days
shipping international: DHL Worldwide / 2 to 5 business days
PO Box? carrier cannot deliver to a PO Box. Please be sure to enter a valid
street address
Standard shipping. Free standard shipping is offered on orders over 90 USD to the US.
Shipping to the US: FedEx ground economy / 5 to 10 business days
shipping international: Not available
PO Box? our primary carrier FedEX does not ship to these locations therefore your shipping method will be substituted as follows:
standard shipping: USPS Ground Advantage
premium shipping: USPS Expedited
International orders outside of USA are subject to import duties and taxes,
as determined by your country. We are not responsible for any additional
charges that might occur. The shipping charges incurred at check-out do
not include duty, import or vat taxes.
Locate a retailer near you to avoid international taxes and duty fees.
returns
Items purchased on cieleathletics.com can be returned for refund, exchange, or store credit within 30 days of receiving your order. All items must be returned in brand new condition with no signs of wear, and with all tags and inserts attached in their original position.
Shoes must show no sign of wear on the upper, mid, or outsole and be free from scratches or marks of any kind. All stickers, tags and inserts must be attached in their original location.
We offer returns $12 flat rate return labels to the US and Canada. The fee is waived if you opt for an exchange or store credit. We do not offer prepaid return labels for international returns.
Our products are made in limited quantities. Returned items are inspected upon arrival for signs of wear. A return that does not meet our requirements is subject to refusal.
Once the return is received and approved, the refund, exchange or store credit will be processed.
Refunds are made to the original payment method and take 2 to 5 days to be reflected on your bank statement.
You will be notified of any updates regarding your return.
warranty
If at any point you have an issue with your Ciele Athletics™ item please contact us to see how our million miles guarantee applies.
We may invite you to return your item for repair, replacement or store credit. In return, we ask that you take good care of it and if no longer using it, reinvent, donate, trade, or recycle it.
Please note the million miles guarantee does not cover accidental damage or negligence.
All joint adventure products are covered by the manufacturer's warranty and fall outside of our million miles guarantee. Shoes, glasses, and socks are joint adventures manufactured by trusted partners. We enforce their warranty policy.
An item purchased from one of our retailers is covered by the guarantee. Proceed directly with your point of purchase for assistance.
payment
The currency listed is location based. (CAD) in Canada, (GBP) in United Kingdom, (EUR) in Europe and (USD) for the US and the rest of the world.
We accept Credit Cards via Stripe and Paypal. PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account. PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders.
To help ensure that your shopping experience is safe, simple and secure Ciele Athletics Inc uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser. You can click on the icon to find out more information regarding the SSL digital certificate registration.
If the location (URL) field at the top of the browser starts with ‘https:’ instead of the normal ‘http:’ you'll know that you are in secure mode.
didn't find your answer?
if the information in the sections above doesn't answer your question, feel free to send us an email.