support

we love connecting with runners and we’re incredibly proud of our product. please complete the most appropriate request form below, and we’ll direct your request to the right place:

let us know what’s on your mind:

your name (required)

your email (required)

subject

your Message

by using this form you agree with the storage and handling of your data by this website.

before completing a request form, please consult shipping information on our delivery page and these helpful tips below.

haven’t receive a confirmation? check your spam box — all orders receive a confirmation email with tracking once shipped.
if you opted for premium shipping: all premium shipping order are shipped with FedEdx. use your tracking number on fedex.com and sign up to receive delivery notifications.
if you opted for free standard shipping: all standard shipping orders are shipped with Canada Post. use your tracking number at Canada Post. once your item enters you country, you can use the same tracking number with your country’s national postal service for the most accurate updates.
please be advised that orders outside canada and USA are subject to duty and customs fees determined by your country. shipping charges incurred on your order at check-out do not include duty, import or VAT taxes. we are not responsible for these fees.

still at a loss? please submit the form below:

your name (required)

your email (required)

your phone number (required)

subject

tracking information or order number

your message

by using this form you agree with the storage and handling of your data by this website.

we’re sorry to hear the product isn’t performing as expected, please reach out below:

name *

first name last name
e-mail *
defective item model name or SKU number *
where did you purchase the item? *
order number or retailer store name *
if you ordered on cieleathletics.com, you'll find your 6-digit order number located in the e-mail confirmation received at purchase. if you purchased from a retailer, please let us know which one.
please describe in detail the issue(s) with your item *
please upload a photo detailing the issue(s) associated with your item to help us determine best course of action to help! *

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sorry it’s not a perfect fit! for all return and exchange requests, complete the form below:

full name *

first name last name
e-mail *
is this a return or exchange request? *
model name or SKU of item(s) to return *
order number *
your 6-digit order number can be found in the confirmation email received at time of purchase.
reason for return or exchange request *
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