support

we love connecting with runners and we’re incredibly proud of our product. please complete the most appropriate request form below, and we’ll direct your request to the right place:

let us know what’s on your mind:

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Your Message

By using this form you agree with the storage and handling of your data by this website.

before completing a request form, consult these few helpful tips below. haven’t receive a confirmation? check your spam box — all orders receive a confirmation email with tracking once shipped.

if you opted for free standard shipping:

we ship from Montreal, Quebec, Canada. If you opted for free, standard shipping at checkout, you will be sent a Canada Post tracking number. if you’re located outside of Canada — no problem! the tracking number you’ve received is international. once your package leaves Canada, you can use the same tracking number with your country’s national postal service for the most accurate updates.

for the USA, please track your package at USPS for the most up-to-date information — from there, you can register for direct updates with USPS.

if you opted for premium shipping: all orders opting for premium shipping are tracked with Fedex. if you’re international, please be advised that you are responsible for your country’s customs fees and delays.

still at a loss? please submit the form below:

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Tracking Information or Order Number

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By using this form you agree with the storage and handling of your data by this website.

we’re sorry to hear the product isn’t performing as expected, please reach out below:

name *

first Name last name
e-mail *
model name or product SKU of defective item(s)
where did you make your purchase *
order number (from e-mailed invoice) or store name (retailer) *
describe in detail the issue for warranty *
for all warranty requests, please upload a photo detailing the issue(s) associated with your item(s) to help us determine best course of action to help!

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sorry it’s not a perfect fit! for all return and exchange requests, complete the form below:

full name *

first Name last name
e-mail *
is this return or exchange request? *
model name or product SKU of item(s)
order number *
reason for return or exchange request *
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