Question How do I get free worldwide shipping?
AnswerAll orders over $75 USD to the countries listed below automatically qualify for free tracked shipping:

AUSTRALIA
AUSTRIA
AZORES
BALEARIC ISLANDS
BELGIUM
BRAZIL
CANARY ISLANDS
CHANNEL ISLANDS
CORSICA
CROATIA
DENMARK
ENGLAND
ESTONIA
FINLAND
FRANCE
GERMANY
GREAT BRITAIN
HOLLAND
HONG KONG
HUNGARY
ICELAND
IRELAND
ITALY
JAPAN
LATVIA
LITHUANIA
LUXEMBOURG
MADEIRA
MALAYSIA
MALTA
NETHERLANDS
NEW ZEALAND
NORTHERN IRELAND
POLAND
PORTUGAL
SCOTLAND
SICILY
SINGAPORE
SOUTH KOREA
SPAIN
SPANISH NORTH AFRICAN TERR
SWEDEN
SWITZERLAND
TURKEY
UNITED KINGDOM (GREAT BRITAIN)
WALES

*If your country is not listed above, this offer is currently not available.

Question Where does my order ship from?
AnswerAll orders ship from Montréal, Québec, Canada.
Question Will I have to pay Duty/Import fees on my cap?
Answer

Canada & USA: For orders shipped within Canada, there are no associated importation or customs fees. Orders to the United States are exempt up to $800 USD.

International: Your order may be subject to international importation tariffs. Unfortunately, we are not responsible for any additional fees associated with your order, including any supplemental customs, duty or importations fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order.

Question How long will my order take to arrive?
AnswerAfter placing an order, allow 1-2 business days for it to be processed and shipped from our distribution centre.
Please note that our offices and distribution centres are closed weekends & statutory holidays.

Canada: 3-8 business days

USA: 7-10 business days

International: 14-18 business days

If your package exceeds the above ETA, please use our contact form for additional assistance.

Question Want your new cap for a big event?
AnswerWe currently do not offer express or expedited shipping. Make sure you plan ahead by following the ETAs provided above!

Question Is a tracking number available for my shipment?
Answer

All orders to Canada and the USA receive FREE TRACKING! Once your order is processed and shipped, you will receive tracking information via email.

You can follow your package along through Canada Post’s website. For international orders, please consult Delivery & Returns to see if your country qualifies for FREE TRACKED shipping. If your country is not listed, tracking is not available in your region at this time.

Question How do I care for my cap?
Answer

If your cap needs cleaning, feel free to throw in the washing machine on cold and hang to dry.

Question Can I return my cap if I don't love it?
Answer

No problem! If you’d like to return your cap due to a style, fit or sizing issue, let us know within 60 days of your purchase via our website’s contact form.

If you’re looking to exchange your cap, reach out via our contact form to request an exchange. Please be sure to include your 5-digit order number in your request for a speedy turn-around!

Please note that return shipping costs are the responsibility of the buyer. This excludes any shipping costs related to our “Million Miles” guarantee and warranty replacements.

Question Unfortunately my cap isn’t performing as expected, how do I return it?
Answer

We’re sorry to hear your cap isn’t performing! Please use our contact form to describe any issues related to your cap, and you will receive a follow-up email with further instructions for our “Million Miles” guarantee program.

For more specific details please refer to content specific tabs at the bottom/footer of this page.