Question How do I get free worldwide shipping?
Answer

The following countries* are eligible for FREE PREMIUM SHIPPING shipping for orders of $75 USD or more :

AUSTRALIA, AUSTRIA, AZORES, BALEARIC ISLANDS, BELGIUM, BRAZIL,CANARY ISLANDS, CHANNEL ISLANDS, CORSICA, CROATIA, DENMARK, ENGLAND, ESTONIA, FINLAND, FRANCE, GERMANY, GREAT BRITAIN, HOLLAND, HONG KONG, HUNGARY, ICELAND, IRELAND, ITALY, JAPAN, LATVIA, LITHUANIA, LUXEMBOURG, MADEIRA, MALAYSIA, MALTA, NETHERLANDS, NEW ZEALAND, NORTHERN IRELAND, POLAND, PORTUGAL, SCOTLAND, SICILY, SINGAPORE, SOUTH KOREA, SPAIN, SPANISH NORTH AFRICAN TERR, SWEDEN, SWITZERLAND, TURKEY, UNITED KINGDOM (GREAT BRITAIN) AND WALES.

*If your country is not listed above, standard international rates apply. We strongly recommend opting for FedEx Premium shipping at check-out.

Question Where does my order ship from?
AnswerAll orders ship from Montréal, Québec, Canada.
Question Will I have to pay Duty/Import fees on my cap?
Answer

Canada & USA: For orders shipped within Canada, there are no associated importation or customs fees. Orders to the United States are exempt up to $800 USD.

International: Your order may be subject to international importation tariffs. Unfortunately, we are not responsible for any additional fees associated with your order, including any supplemental customs, duty or importations fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order.

Question How long will my order take to arrive?
Answer

We have two shipping options: Standard and FedEx Premium.

STANDARD SHIPPING

SHIPMENTS WITHIN CANADA: Canada Post Expedited  – 3 to 8 business days

SHIPMENTS TO USA: Canada Post Tracked Package  – 7 to 10 business days

INTERNATIONAL SHIPMENTS: Canada Post Small Packets Airmail (Untracked) 14 to 21 business days

*International shipping times vary from country to country, so please advise if you experience any difficulties with your shipment, or your delivery wait time exceeds the estimates listed above.

FEDEX PREMIUM SHIPPING

Question Want your new cap for a big event?
AnswerMake sure you consult our Delivery & Returns page for delivery estimates.

We now offer FedEx Premium shipments to help get your cap to you faster. This option is available at check-out. Rates apply.

Question Is a tracking number available for my shipment?
Answer

All orders to Canada and the USA receive FREE TRACKING! Once your order is processed and shipped, you will receive tracking information via email.

TRACKING STANDARD SHIPMENTS

Your shipment will be transported by your standard national carrier.

Canada:  track your package using Canada Post

USA: track using USPS once the package has left Canada and arrived in the USA.

International: track package using national postal service. Varies by country.

FEDEX PREMIUM SHIPMENTS

Your tracking information will be emailed to you once your order has been processed and shipped. You can track your package directly at https://www.fedex.com 

Question How do I care for my cap?
Answer

If your cap needs cleaning, feel free to throw in the washing machine on cold and hang to dry.

Question Can I return my cap if I don't love it?
Answer

No problem! If you’d like to return your cap due to a style, fit or sizing issue, let us know within 60 days of your purchase via our website’s contact form.

If you’re looking to exchange your cap, reach out via our contact form to request an exchange. Please be sure to include your 5-digit order number in your request for a speedy turn-around!

Please note that return shipping costs are the responsibility of the buyer. This excludes any shipping costs related to our “Million Miles” guarantee and warranty replacements.

Question Unfortunately my cap isn’t performing as expected, how do I return it?
Answer

We’re sorry to hear your cap isn’t performing! Please use our contact form to describe any issues related to your cap, and you will receive a follow-up email with further instructions for our “Million Miles” guarantee program.

For more specific details please refer to content specific tabs at the bottom/footer of this page.