Canada & USA: For orders shipped within Canada, there are no associated importation or customs fees. Orders to the United States are exempt up to $800 USD.
International: As your shipment is coming from Canada, all orders outside of Canada and the USA may be subject to duty, as they are considered “international”. Ciele is not responsible for any additional fees associated with your order, including any supplemental customs, duty or importations fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order.
If you are in the USA, please track your package at USPS for the most up-to-date information on your order.
All orders placed with Fedex Premium Shipping can be tracked at https://www.fedex.com/
Australia, Austria, Azores, Balearic Islands, Belgium, Brazil, Canary Islands, Channel Islands, Corsica, Croatia, Denmark, England, Estonia, Finland, France, Germany, Great Britain, Holland, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Netherlands, New Zealand, Northern Ireland, Poland, Portugal, Scotland, Sicily, Singapore, South Korea, Spain, Spanish Northern African Territory, Sweden, Switzerland, Turkey, United Kingdom (Great Britain) and Wales.
*If your country is not listed above, standard international rates apply. We strongly recommend opting for FedEx Premium shipping at check-out.
- Canada: Delivery within 3 to 8 business days
- USA: Delivery within 5 to 10 business days
- International: Delivery 14 to 21 business days*
** If you’re located in a country that doesn’t currently have tracking available with Canada Post (“Airmail- Untracked”), please contact our service team at [email protected] to inquire about the different shipping options and delivery time estimates.
If your cap needs a wash, feel free to throw in the washing machine on cold and hang to dry.
Like other sportswear, our beanies and caps should avoid any contact to heat. For the longevity and care of your cap or beanie, please refrain from putting these items in the dryer.
For all Night Right caps, the reflective pattern & details are there to keep you safe in the dark. Due to the special nature of this reflectivity, we recommend hand washing your cap only when necessary, to preserve the caps unique features.
No problem! If you’d like to return your cap due to a style, fit or sizing issue, let us know within 60 days of your purchase via our contact form or directly at [email protected] with your original invoice number. Your cap must be in brand new, unworn condition to be accepted for a refund.
If you’re looking to exchange your cap, use our contact form to request an exchange. Please be sure to include your order number in your request for a speedy turn-around!
Please note that all return shipping costs associated with returns & exchanges are the responsibility of the customer.
We’re sorry to hear your cap isn’t performing! We created our million miles guarantee you’re getting an outstanding product. If you’re experiencing an issue with your cap or beanie, please use our contact form to describe any issues related to your cap, and you will receive a follow-up email with further instructions for our warranty program.
When reaching out, please include your original order number and any photos documenting an issue to [email protected]