Question Holiday Shipping Deadlines
AnswerOrdering a gift for the holidays? Check out these deadlines to make sure your order will arrive on time! Please note that orders are processed to ship within one business day of being placed. 

Standard Shipping with Canada Post / National Carrier

Sending within Canada- Order by December 13th

*Shipments within Canada can vary slightly. As our distribution center is located in Montreal, if you’re sending to Quebec or Montreal, the deadline for your order is December 19th.

Sending to USA- Order by December 10th

Sending International-  Order by Dec 7th

Premium Shipping with Fedex

Within Canada- Order by December 18th

To the USA- Order by December 19th

International- Order by December 17th

Question Where does my order ship from?
AnswerAll orders ship from Montréal, Québec, Canada.
Question Currency
AnswerPricing is location based : (USD) for the Americas and the rest of the world, except (CAD) in Canada, (GBP) in United Kingdom and (EUR) in Europe.

Question Will I have to pay Duty/Import fees on my cap?

Canada & USA: For orders shipped within Canada, there are no associated importation or customs fees. Orders to the United States are exempt up to $800 USD.

International: As your shipment is coming from Canada, all orders outside of Canada and the USA may be subject to duty, as they are considered “international”. Ciele is not responsible for any additional fees associated with your order, including any supplemental customs, duty or importations fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order.

Question How do I get free worldwide shipping?
AnswerThe following countries* are eligible for FREE PREMIUM SHIPPING shipping for orders of $75 USD or more :

Australia, Austria, Azores, Balearic Islands, Belgium, Brazil, Canary Islands, Channel Islands, Corsica, Croatia, Denmark, England, Estonia, Finland, France, Germany, Great Britain, Holland, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Netherlands, New Zealand, Northern Ireland, Poland, Portugal, Scotland, Sicily, Singapore, South Korea, Spain, Spanish Northern African Territory, Sweden, Switzerland, Turkey, United Kingdom (Great Britain) and Wales.

*If your country is not listed above, standard international rates apply. We strongly recommend opting for FedEx Premium shipping at check-out.

Question How long will my order take to arrive?
AnswerWe have two shipping options: Standard and FedEx Premium.


SHIPMENTS WITHIN CANADA: Canada Post Expedited  – 3 to 8 business days

SHIPMENTS TO USA: Canada Post Tracked Package  – 7 to 10 business days

INTERNATIONAL SHIPMENTS: Canada Post Small Packets Airmail (Untracked) 14 to 21 business days

*International shipping times vary from country to country, so please advise if you experience any difficulties with your shipment, or your delivery wait time exceeds the estimates listed above.


Question Want your new cap for a big event?
AnswerMake sure you consult our Delivery & Returns page for delivery estimates.

We now offer FedEx Premium shipments to help get your cap to you faster. This option is available at check-out. Rates apply.

Question Is a tracking number available for my shipment?

All orders to Canada and the USA receive FREE TRACKED SHIPPING. Once your order is processed and shipped, you will receive tracking information via email.


Your shipment will be transported by your standard national carrier after leaving Canada and entering your country.

Canada:  track your package using Canada Post

USA: track using USPS once the package has left Canada and arrived in the USA.

International: track package using national postal service. Varies by country.


Your tracking information will be emailed to you once your order has been processed and shipped. You can track your package directly at 

Question How do I care for my cap?

If your cap needs cleaning, feel free to throw in the washing machine on cold and hang to dry.

Question Can I return my cap if I don't love it?

No problem! If you’d like to return your cap due to a style, fit or sizing issue, let us know within 60 days of your purchase via our website’s contact form.

If you’re looking to exchange your cap, reach out via our contact form to request an exchange. Please be sure to include your 5-digit order number in your request for a speedy turn-around!

Please note that return shipping costs are the responsibility of the buyer. This excludes any shipping costs related to our “Million Miles” guarantee and warranty replacements.

Question Unfortunately my cap isn’t performing as expected, how do I return it?

We’re sorry to hear your cap isn’t performing! Please use our contact form to describe any issues related to your cap, and you will receive a follow-up email with further instructions for our “Million Miles” guarantee program.

For more specific details please refer to content specific tabs at the bottom/footer of this page.