Canada & USA: For orders shipped within Canada, there are no associated importation or customs fees. Orders to the United States are exempt up to $800 USD.
International: As your shipment is coming from Canada, all orders outside of Canada and the USA may be subject to duty, as they are considered “international”. Ciele is not responsible for any additional fees associated with your order, including any supplemental customs, duty or importations fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order.
Australia, Austria, Azores, Balearic Islands, Belgium, Brazil, Canary Islands, Channel Islands, Corsica, Croatia, Denmark, England, Estonia, Finland, France, Germany, Great Britain, Holland, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Netherlands, New Zealand, Northern Ireland, Poland, Portugal, Scotland, Sicily, Singapore, South Korea, Spain, Spanish Northern African Territory, Sweden, Switzerland, Turkey, United Kingdom (Great Britain) and Wales.
*If your country is not listed above, standard international rates apply. We strongly recommend opting for FedEx Premium shipping at check-out.
SHIPMENTS WITHIN CANADA: Canada Post Expedited – 3 to 8 business days
SHIPMENTS TO USA: Canada Post Tracked Package – 7 to 10 business days
INTERNATIONAL SHIPMENTS: Canada Post Small Packets Airmail (Untracked) 14 to 21 business days
*International shipping times vary from country to country, so please advise if you experience any difficulties with your shipment, or your delivery wait time exceeds the estimates listed above.
FEDEX PREMIUM SHIPPING
- SHIPMENTS WITHIN CANADA: FedEx Economy Express Shipping – Service and reliability, Delivery in 1 to 3 business days to most metropolitan areas.
- SHIPMENTS TO USA: FedEx Economy Express Shipping – Delivered to U.S. destinations by 8pm on the second business day.
- INTERNATIONAL SHIPMENTS: FedEx Economy Express Shipping – Delivered to most* International destinations within in 2 to 5 business days.
We now offer FedEx Premium shipments to help get your cap to you faster. This option is available at check-out. Rates apply.
All orders to Canada and the USA receive FREE TRACKED SHIPPING. Once your order is processed and shipped, you will receive tracking information via email.
TRACKING STANDARD SHIPMENTS
Your shipment will be transported by your standard national carrier after leaving Canada and entering your country.
Canada: track your package using Canada Post
USA: track using USPS once the package has left Canada and arrived in the USA.
International: track package using national postal service. Varies by country.
FEDEX PREMIUM SHIPMENTS
Your tracking information will be emailed to you once your order has been processed and shipped. You can track your package directly at https://www.fedex.com
If your cap needs cleaning, feel free to throw in the washing machine on cold and hang to dry.
No problem! If you’d like to return your cap due to a style, fit or sizing issue, let us know within 60 days of your purchase via our website’s contact form.
If you’re looking to exchange your cap, reach out via our contact form to request an exchange. Please be sure to include your 5-digit order number in your request for a speedy turn-around!
Please note that return shipping costs are the responsibility of the buyer. This excludes any shipping costs related to our “Million Miles” guarantee and warranty replacements.
We’re sorry to hear your cap isn’t performing! Please use our contact form to describe any issues related to your cap, and you will receive a follow-up email with further instructions for our “Million Miles” guarantee program.