Question Where does my order ship from?
AnswerAll orders will ship from the Netherlands.
Question Currency
AnswerPricing is location based : (GBP) for UK and (EUR) for Europe
Question Taxes
Answer

  • All prices are tax inclusive

Question How long will my order take to arrive?
AnswerFor UK:

  • Shipments within Mainland UK: Orders are shipped by Royal Mail or DPD, with  2 to 5 working day service
  • Shipments to Channel Island & Isle of Man: Orders are shipped by UPS Tracked service, except Ireland & Isle of Man who are shipped by Royal Mail. 2 -5 working days from dispatch

For Europe:

  • Orders are shipped by UPS Tracked service
  • Most European orders are delivered within 2-5 working days from dispatch.
  • COVID-19 delivery update:

    First and foremost our focus is on the health and safety of our employees and customers. As we all work through these unprecedented times we wanted to assure you of the steps we are taking to slow the spread of the virus. Our distribution center is still fulfilling orders and you will not experience a delay with your order shipping out. Our distribution center is following CDC and WHO recommendations as well as routinely sanitizing equipment, restrooms and break rooms, increasing distance between shipping stations and ensuring that sick employees do not come to work

Question Want your new cap for a big event?
AnswerMake sure you consult our Delivery & Returns page for delivery estimates.

Order before 11am to receive the fastest shipping service

Question Is a tracking number available for my shipment?
AnswerAll orders to UK and Europe will receive a tracking number. Once your order is processed and shipped, you will receive tracking information via email.
Question How do I care for my Ciele gear?
Answer

If your gear needs cleaning, feel free to throw in the washing machine on cold and hang to dry.

Question Can I return my cap if I don't love it?
Answer

No problem! If you’d like to return your order due to a style, fit, or sizing issue, let us know within 60 days of your purchase via our website’s contact form.

If you’re looking to exchange your item, reach out via our contact form to request an exchange. Please be sure to include your order number in your request for a speedy turn-around!

Please note that return shipping costs are the responsibility of the buyer. This excludes any shipping costs related to our “Million Miles” guarantee and warranty replacements.

Question Unfortunately my cap isn’t performing as expected, how do I return it?
Answer

We’re sorry to hear your product isn’t performing! Please use our contact form to describe any issues related to your item, and you will receive a follow-up email with further instructions for our “Million Miles” guarantee program.

For more specific details please refer to content specific tabs at the bottom/footer of this page.