Delivery and Returns

UK MAINLAND SHIPPING

Orders are shipped by Royal Mail or DPD, with tracking available on all orders.

  • £8.99 delivery charge for all orders.
  • Free Shipping on orders over £100

Delivery to remote destinations such as the Scottish Highlands & Islands may require a delivery surcharge to be paid – we will contact you with details once we have received your order if such charges may apply.

CHANNEL ISLANDS & ISLE OF MAN

Orders are shipped by UPS or DPD Tracked service, except Ireland & Isle of Man who are shipped by Royal Mail.

Most orders are delivered within 2-5 working days from dispatch.

  • Free Shipping unavailable to these regions
  • The Channel Islands will incur a £8 delivery charge.
  • Delivery to Isle of Man is currently charged at £14.95 for Royal Mail and £25 for UPS.
  • Certain destinations – particularly remote islands and highlands – may require an additional delivery surcharge. We will contact you once we’ve received your order should delivery to your address require any additional payment.

Please note you will be responsible for any additional local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase (if any). By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges.

European Shipping

Orders are shipped by UPS, DPD or GLS Tracked service, except Ireland & Isle of Man who are shipped by Royal Mail.

Most European orders are delivered within 2-5 working days from dispatch. Please see below the shipping costs per country.

  • Free Shipping on orders over €100 available to the following European countries only: Austria, Belgium, Germany, Luxembourg, Netherlands, Czech Republic, Denmark, Poland, France, Slovakia, Hungary, Italy, Latvia, Lithuania, Slovenia, Bulgaria, Croatia, Estonia, Portugal, Ireland, Romania, Spain, Sweden, Finland.
  • Certain destinations – particularly remote islands and highlands – may require an additional delivery surcharge. We will contact you once we’ve received your order should delivery to your address require any additional payment.

Please note you will be responsible for any additional local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase (if any). By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges.

Country Standard Delivery (1 -5 days) Courier
Netherlands  €4,99 GLS
Germany / Belgium  €4,99 GLS
Denmark / Luxembourg / Austria / Czech Rep / Poland  €6,99 GLS
France / Slovakia  €5,99 GLS
Italy / Hungary / Latvia / Lithuania / Slovenia  €7,99 GLS
Portugal / Bulgaria / Croatia / Estonia  €9,99 GLS
Switzerland / Sweden / Rep of Ireland / Spain / Romania  €10,99 DPD / GLS
Finland  €11,99 GLS
Monaco  €13,99 TNT
Greece / Andorra / San Marino / Malta  €15,99 GLS / TNT
Liechtenstein / Bosnia / Serbia / Iceland / Cyprus  €19,99 DPD / TNT
Norway  €24,99 DPD
UK £8.99 DPD

RETURNS & EXCHANGES

You can return your order as-new (with packaging & tags intact) within 30 days for an exchange or refund. If you would like to return your order, please carefully package and post back to the below address, including a copy of your packing slip and if you would like a refund or exchange.

Ciele Athletics Returns
AMS Cargo Centre 11
Unit B2
Changiweg 6
1437 EP Rosenburg
Netherlands

We recommend using a recorded postal service for your returns as we cannot be held responsible for any items that are damaged or go missing whilst in transit. Ciele Athletics does not provide a delivery service for returns, but will provide free delivery for all exchange items shipped back to the customer.

If your newly purchased product hasn’t lived up to your expectations and you believe the product to be faulty, please contact us in advance at [email protected] .

THE FINE PRINT:
  • Please note that Ciele Athletics can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund.
  • Gifts can only be returned for a refund to the original purchaser.
  • Ciele Athletics EU can only accept returns for items purchased through our website (cieleathletics.com/eu). All other returns should be referred to the retailer from whom your Ciele Athletics product was purchased.
  • Ciele Athletics cannot refund any delivery charges, unless an item is faulty or sent in error.
  • Exchanges can only be fulfilled once the original purchase has been returned to our warehouse.
  • Processing of returns can take up to 5 business days and refunds issued to your account can take up to 7 days to appear in your account.