General Shipping Information/ Rates:
All packages are sent from our warehouse in Montréal, QC, Canada using Canada Post.
FREE TRACKED SHIPPING is now included with all orders to Canada and U.S.A!
The following countries* are eligible for TRACKED flat-rate shipping or FREE TRACKED shipping for orders of $75 USD or more :
AUSTRALIA, AUSTRIA, AZORES, BALEARIC ISLANDS, BELGIUM, BRAZIL,CANARY ISLANDS, CHANNEL ISLANDS, CORSICA, CROATIA, DENMARK, ENGLAND, ESTONIA, FINLAND, FRANCE, GERMANY, GREAT BRITAIN, HOLLAND, HONG KONG, HUNGARY, ICELAND, IRELAND, ITALY, JAPAN, LATVIA, LITHUANIA, LUXEMBOURG, MADEIRA, MALAYSIA, MALTA, NETHERLANDS, NEW ZEALAND, NORTHERN IRELAND, POLAND, PORTUGAL, SCOTLAND, SICILY, SINGAPORE, SOUTH KOREA, SPAIN, SPANISH NORTH AFRICAN TERR, SWEDEN, SWITZERLAND, TURKEY, UNITED KINGDOM (GREAT BRITAIN) AND WALES.
*If your country is not listed above, standard international rates apply for “Airmail- No Tracking”option at check-out. Unfortunately, tracking is not available to countries other than those listed above.
You can track your package using the Canada Post website HERE.
Estimated Shipping Arrival Times
After placing an order, allow 1-2 business days for it to be processed and shipped from our distribution centre.
Please note that our offices and distribution centres are closed weekends & statutory holidays.
To Canada: 3 – 8 business days
To USA: 7-10 business days
*International: 14-18 business days
*International shipping times vary from country to country, so please advise if you experience any difficulties with your shipment, or your delivery wait time exceeds the estimates listed above.
*If the your shipment is sent via “Airmail- No Tracking” your shipment will not be dispatched with tracking information. We will be unable to update your packages location throughout the shipping process.
Who pays import fees/duties?
Canada & USA: For orders shipped within Canada, there are no associated importation or customs fees. Orders to the United States are exempt up to $800 USD.
International: Your order may be subject to international importation tariffs. Unfortunately, we are not responsible for any additional fees associated with your order, including any supplemental customs, duty or importations fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.
Ciele Athletics maintains full ownership of the products until full payment has been obtained
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service using our contact page. Please include as many details as possible including your order number. Once reviewed, we will issue you a Return Authorization number to associate with the claim.
If on the other hand the product does not meet your expectations and is not defective, please contact us within 60 days of the original purchase using our contact page Note: non-defective returns must be in new, unused condition with original tags and cannot have been “worn” or in any other way damaged.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You always have a “Million Miles” warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.