Delivery and Returns

General Shipping Information

All packages are sent from our warehouse in Sydney, Australia.

After placing an order, allow 1-2 business days for it to be processed and shipped from our distribution centre.
Please note that our offices and distribution centres are closed weekends & statutory holidays.

FREE TRACKED SHIPPING is available for orders $100+ within Australia and New Zealand

Shipments within Australia:

Our courier providers are Couriers Please and Fastway. 
Depending on location orders can take between 1-3 business days once dispatched. Due to COVID-19, please expect some delays with some orders

Shipments within New Zealand:

 Sent via AU Post:  Standard “Tracked” International Shipment – current delivery times are between 9 – 15 business days

COVID UPDATE: Please note that due to reduced flight capacity between AU and NZ, shipments are taking longer than usual, with current delivery estimates of 9 – 15 business days

Tracking Information:

You will receive a track and trace confirmation once your order has been dispatched from our warehouse. If you did not receive this, please get in touch at [email protected] quoting your order number.

Return Policy

To process a return, please visit our Returns Portal:

https://return.auspost.com.au/CIELE_ATHLETICS

If you wish to return your order, please return in a new, unworn condition with all original packaging, tags, and inserts. Ciele Athletics is not responsible for the shipping costs associated with your return. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products. Returns must be made within 30 days of receiving your item

Warranty Policy

We want our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please follow the instructions on our return portal

https://return.auspost.com.au/CIELE_ATHLETICS

We may follow up with an email requesting more information such as pictures etc. Once reviewed, we will issue you a Return Authorization number to associate with the claim.

Our products are guaranteed by our “Million Miles”  warranty.  If something is wrong with the product, your claim is justified we will refund the purchase value.

If you have any questions please reach out to us on our contact page .

Cancellations

If you have not received shipping confirmation, it is possible to cancel your order. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.

Ciele Athletics maintains full ownership of the products until full payment has been obtained