Question Where does my order ship from?
AnswerAll orders will ship from Auckland, New Zealand.
Question Currency
AnswerPricing is location based : (NZD) for New Zealand and (AUD) for Australia
Question Taxes
Answer

  • Orders within New Zealand are tax inclusive and prices include 15% GST
  • Order to Australia are tax exempt

Question How long will my order take to arrive?
AnswerFor New Zealand:

  • Shipments within North Island: Post Haste Courier tracked package –  1 to 2 business days
  • Shipments to South Island: Post Haste Courier tracked package –  2 to 3 business days

For Australia:

  • Shipments to Australia are sent via NZ Post (Tracked International Air Satchel)
  • Delivery target: 3 – 10 working days

Question Want your new cap for a big event?
AnswerMake sure you consult our Delivery & Returns page for delivery estimates.

Order before 11am to receive the fastest shipping service

Question Is a tracking number available for my shipment?
AnswerAll orders to New Zealand and Australia receive FREE TRACKED SHIPPING. Once your order is processed and shipped, you will receive tracking information via email.
Question How do I care for my cap?
Answer

If your cap needs cleaning, feel free to throw in the washing machine on cold and hang to dry.

Question Can I return my cap if I don't love it?
Answer

No problem! If you’d like to return your cap due to a style, fit or sizing issue, let us know within 60 days of your purchase via our website’s contact form.

If you’re looking to exchange your cap, reach out via our contact form to request an exchange. Please be sure to include your 5-digit order number in your request for a speedy turn-around!

Please note that return shipping costs are the responsibility of the buyer. This excludes any shipping costs related to our “Million Miles” guarantee and warranty replacements.

Question Unfortunately my cap isn’t performing as expected, how do I return it?
Answer

We’re sorry to hear your cap isn’t performing! Please use our contact form to describe any issues related to your cap, and you will receive a follow-up email with further instructions for our “Million Miles” guarantee program.

For more specific details please refer to content specific tabs at the bottom/footer of this page.