Question Where does my order ship from?
AnswerAll orders will ship from Auckland, New Zealand.
Question Currency
AnswerPricing is location based : (NZD) for New Zealand and (AUD) for Australia
Question Taxes
Answer

  • All prices are tax inclusive

Question How long will my order take to arrive?
AnswerFor New Zealand:

  • Shipments within North Island: Post Haste Courier tracked package –  1 to 2 business days
  • Shipments to South Island: Post Haste Courier tracked package –  2 to 3 business days

For Australia:

  • Shipments to Australia are sent via NZ Post (Tracked International Air Satchel)
  • Delivery target: 3 – 10 working days
  • COVID-19 delivery update: Due to the the extra security measures in place to prevent the spread of COVID19, along with a reduced flight capacity between NZ and AU, some Australian orders are currently taking longer than 10 working days. Please expect delays.

Question Want your new cap for a big event?
AnswerMake sure you consult our Delivery & Returns page for delivery estimates.

Order before 11am to receive the fastest shipping service

Question Is a tracking number available for my shipment?
AnswerAll orders to New Zealand and Australia will receive a tracking number. Once your order is processed and shipped, you will receive tracking information via email.
Question How do I care for my Ciele gear?
Answer

If your gear needs cleaning, feel free to throw in the washing machine on cold and hang to dry.

Question Can I return my cap if I don't love it?
Answer

No problem! If you’d like to return your order due to a style, fit, or sizing issue, let us know within 60 days of your purchase via our website’s contact form.

If you’re looking to exchange your item, reach out via our contact form to request an exchange. Please be sure to include your order number in your request for a speedy turn-around!

Please note that return shipping costs are the responsibility of the buyer. This excludes any shipping costs related to our “Million Miles” guarantee and warranty replacements.

Question Unfortunately my cap isn’t performing as expected, how do I return it?
Answer

We’re sorry to hear your product isn’t performing! Please use our contact form to describe any issues related to your item, and you will receive a follow-up email with further instructions for our “Million Miles” guarantee program.

For more specific details please refer to content specific tabs at the bottom/footer of this page.